Help Desk

Service Department

Phone: 1-888-440-9787
E-Mail: service@dacardworld.com

You may contact our customer service team by calling toll free 1-888-440-9787 or by e-mailing service@dacardworld.com. Our customer service team prides itself on providing exceptional customer service to all of our valued customers. All service inquiries via e-mail will be answered in a timely fashion.

Our representatives are available by phone 7 days a week during the following hours:

Monday-Friday 9:00 A.M. - 9:00 P.M.

Saturday-Sunday 12:00 P.M. - 5:00 P.M.

(Please note that times are E.S.T.)

Technical Errors

If you receive any type of error while browsing our website please send an e-mail to our webmaster - webmaster@dacardworld.com . If you have any other questions about the site we will do our best to answer them.

Selling To Us

If you are interested in selling to us, please contact our buying team or check out our buying page .

Mailing Address

Dave and Adam’s Card World
4254 Ridge Lea Rd.
Amherst, NY 14226

Payment Options

We accept the following types of payments:

Check or Money Order : Please make all checks and money orders payable to Dave and Adam’s Card World

PayPal : PayPal payments can be paid directly through our shopping cart. If you would like to pay by Paypal when placing a phone order our customer service team will assist you with proper instructions.

Credit Card : We accept Visa, Master Card, Discover, and American Express Credit Cards. For information on credit card security, please check out our secure shopping section. Please note that some large or even moderate credit card purchases may require us to contact you for verification before the order is processed. We take this step to ensure a legitimate transaction and to secure our customers.

Bank Wire : Bank wire transfers are a secure and easy way to pay for your order. Once your order has been placed, our customer service team will assist you by providing all the necessary information you will need to transfer funds quickly. If your order with us is over $1000 and you are paying by bank wire, we will pay for your bank’s service charge.

Sales Tax

All New York State orders are subject to 8.75% sales tax.

Using a Gift Code

Every once in a while we place gift codes in advertisements and other promotional material. If you would like to use a gift code simply enter it in the gift code area of the checkout page. You can also use them over the phone when placing an order, simply mention the gift code to the customer service representative you are speaking with. Please note that you can only use one gift code per order.

Using a Gift Certificate

Gift Certificates are used the same way as gift codes. Simply enter the gift certificate code during the checkout process or call by phone to use the gift certificate. Please note that only one gift certificate can be used per order.

We package and ship all orders with a great level of care to make sure that your order gets to you securely. All orders placed before 4 PM E.S.T. Monday through Friday are shipped the same day. Please note that this does not apply to USPS shipping!

Shipping Options

We offer a wide variety of shipping options including UPS, USPS, and DHL. Based upon the size of your order and location you will have various shipping options at checkout. To estimate the cost of shipping for your order you can utilize our shipping calculator located at the bottom of the shopping cart page.  Rates do not include customs clearance Brokerage charges, duties, and taxes.

Delivery Estimates

For delivery estimates please use our shipping calculator at the bottom of the shopping cart page. Please note that the calculator is not always exact; a more accurate cost and delivery will be shown during the checkout process. You will not be charged until you see what your exact shipping and delivery will be during the checkout process.

Free Shipping

We offer free UPS Ground Shipping on all orders over $150 within the continental U.S.

Tracking Your Order

Your order tracking number will automatically be e-mailed to you when your order ships. If you would like any assistance in tracking an order please contact our service team by calling toll free 1-888-440-9787 or e-mailing service@dacardworld.com

If I order a product that averages 4 autograph or memorabilia cards per box and only get 3, can I get a refund?

We do not offer refunds for products that do not meet the manufacturer’s average insertion ratios. We do guarantee that all of our products are unsearched and have not been tampered with in any way. Our boxes come from factory sealed cases. If you are unhappy with the contents of a product you purchase your best course of action is to contact the manufacturer. We can assist you in this process by providing manufacturer contact information, which is available upon request.

I bought a case of a product and am looking to sell back a few of the unopened boxes I didn’t open. Will you buy them back from me?

We will not buy back boxes of newer product that could be missing the “case hit”. Boxes we sell of any product that can lose value if not from a sealed case (i.e. Upper Deck Cup Hockey, Topps Sterling Baseball, Upper Deck SP Legendary Cuts Baseball, Upper Deck Exquisite Baseball, etc.) come directly from sealed cases. We have decades of experience in identifying faulty products and take pride in being able to guarantee that we sell unsearched products.

When will you have the new ______ product and what will the price be?

For upcoming releases of new products check our release calendar, as well as our sports and gaming pre-sell pages. Please note that manufacturers often change anticipated release dates, and this is something that we have no control over. Whenever a release is postponed, we will adjust the calendar and pre-sell information accordingly.

I purchased a product on pre-sell and at the time of release the item price has changed.

Due to market forces that are beyond our control, products that we pre-sell may appreciate OR depreciate in value prior to release and delivery. Please be aware of the inherent risk associated with pre-buying any product. If the item price goes down you will not get a refund, and if the item price goes up you will not have to pay more. The price you “lock-in” at is the total price you will pay.

I see that you are an Authorized Internet Retailer with Wizards of the Coast, please explain this.

As an Authorized Internet Retailer with Wizards of the Coast, we can only ship current Magic: the Gathering sealed products within the U.S. and it’s Territories.

Also, as an Authorized Internet Retailer, we do not buy, sell or trade current Magic: the Gathering sealed products to or from other businesses.

Return Policy

In most cases we do not offer returns on products. In certain circumstances we will offer a return on a product that is unopened and in the original condition we delivered it in. If you believe your product to be damaged, please contact our customer service team before you open or alter it.

Items returned without authorization will receive a 15% re-stocking fee.

We ship all over the world on a daily basis! We have worked diligently with various shipping companies to provide our International Customers with reasonable shipping rates and delivery times. If you have any questions or concerns about placing an International order please contact our customer service team. If you are a larger International customer please contact us here for information on our Premier Program.

Please Note: Shipping rates do not include customs clearance Brokerage charges, duties, and taxes.

We offer a “Premier” program which has several benefits for those interested in placing larger orders. If you would like more information on this program please e-mail our Brian Benson.

Dave and Adam’s Card World Privacy Policy

Dave and Adam’s Card World follows these privacy principles both online and offline in regards to the collection, use, sharing and security of customer information. We value the relationship we have with our customers and are committed to responsible information-handling practices. We take great care in safeguarding your personal information and in complying with all applicable federal and state privacy laws and our own internal standards and best practices.

Dave and Adam’s Card World does not sell, rent, disclose, or share your personal information to third parties.

The following Privacy Policy describes the information and privacy practices for Dave and Adam’s Card World retail stores, Dacardworld.com and all other locations, occasions or events where your personal information is collected by, or on behalf of, Dave and Adam’s Card World. When you provide us with your personal information, you consent to the information practices described in this policy.

• Do we share your personal information with others?
  Information about our customers is an important part of our business, but we are not in the business of selling it to third parties.
  • Protection of Dacardworld.com and Others
    • We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of Dacardworld.com, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Policy.
  • With your consent:
    • Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.

• A special note about children:
  • Children (persons under the age of 18) are not allowed to use the site unsupervised. If you are under the age of 18, you may use this site in conjunction with and under the supervision of you parents or guardians.

• What information do we collect?
  The information we learn from customers helps us personalize and continually improve your shopping experience at Dacardworld.com. Here are the types of information we gather.
  • We receive and store any information you enter on our web site or give us in any other way. We may collect personal information such as:
    • Your contact information (name, mailing address, phone number, email address).
    • Your billing/shipping information (credit card number, shipping address).
    • Your personal preferences (product wish list, order history, hobbies and likes or dislikes relating to the products we may offer)
  • In general, you can browse our website without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. If you choose to use our services, we may require you to provide contact and identity information, billing information, shipping information and other personal information as indicated on the forms throughout our website. Where possible, we indicate which fields are required and which fields are optional. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features or services. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving out stores, and communicating with you.

• When do we collect information?
  • While shopping or taking advantage of services available from us, we may ask that you provide personal information. For example, we request personal information when you:
    • Set up an account online
    • Purchase products or services
    • Contact us with a question or concern
    • Participate in other activities with Dave and Adam’s Card World
  • We receive and store certain types of information whenever you interact with us through the use of cookies. In order to provide you with the most personalized experience on our website, we use information provided to us from your browser in the form of cookies which store information such as your buying preferences.

• How is the information used?
  • We will use the information you provide in order to:
    • Fulfill requests for products, services or information
    • Provide customer services
    • Offer new products and services
    • Improve the effectiveness of our web site, our marketing endeavors and our services and offers.
    • Conduct research and analysis
    • Send marketing communications
    • Perform other business activities

• Changes to the Dacardworld.com Privacy Policy
  • We reserve the right to change, modify or amend this policy ay any time. Please check our Privacy Policy periodically for changes.

Dave and Adam’s Card World is concerned about the safety and security of our customers. We want you to feel completely secure when placing an order. Accordingly, we have put a number of technological protections in place to ensure that our transaction process is extremely safe and that our customers’ information is secure.

At Dave and Adam’s Card World, we protect your information to the highest possible degree. You can trust that every transaction you make is secure and kept private.

We use the highest available level of protection available through SSL (Secure Sockets Layer) and a 128-Bit Encryption certified by the reputable third-party security provider, Thawte.

What are Cookies and how does Dave and Adam’s Card World use them?

Cookies are small files that are used by Dave and Adam’s Card World to make your shopping experience more personalized. A smile file is placed on your computer which allows the website to “id” your computer. Cookies only store information that you specify. When you are filling out any personal information on our site it is stored in a SSL database, and cannot be accessed from cookies.

McAfee Secure Site

Dave and Adam’s Card World - www.dacardworld.com - is tested and certified daily by McAfee Secure. McAfee Secure helps keep consumers safe from identity theft, credit card fraud, spy ware, spam, viruses, and online theft.

Here’s How to Sell to Us:

1. Confirmation - First, obtain confirmation from us by speaking with one of our buyers:

Reed Kasaoka, Director of Purchasing
purchasing@dacardworld.com 888-440-9787 x-104

Nate Smith, Gaming Single Cards and Miniatures
gaming@dacardworld.com 888-440-9787 x-113

Without confirmation, the quantities and prices quoted are not guaranteed. You have 48 hours to accept our offer, after which we reserve the right to withdraw it due to changing needs and market conditions. Please ship your items within 2 business days of confirmation. Our industry is very volatile, plus receiving timely shipments ensures timely payments.

2. Packing - Be sure to pack your items CAREFULLY. We recommend using sturdy, undamaged boxes (the heavier the item shipped, the sturdier the box should be.) In addition, use generous amounts of packing foam or material to insulate the merchandise from the sides of the box. All sealed cases must be double boxed (shipped in another box). Any items received damaged or unfit for resale will not be purchased and will be shipped back. It is your responsibility to make sure all items reach us in good condition.

3. Shipping - You may ship your items to us any way you wish. We recommend UPS Ground for both cost efficiency and service. Keep in mind that the US Postal Service does not provide the same level of service as private carriers, such as detailed package tracking and guaranteed delivery times. All our buy prices reflect what we are paying for delivered items, so you are responsible for shipping costs.

Send items to:

Dave and Adam’s Card World
Attn: Reed (or Nate)
4254 Ridge Lea Road
Amherst, NY 14226

NOTE: We haven’t had a package lost in years, so ship with confidence.

4. Invoicing - Please be sure to include a detailed packing slip with any items that you send to us. List everything that you are sending along with the agreed upon price (a copy of an email message is fine). Also include your contact information (name, address, phone number, email.) Without this information, we won’t know where to send payment or how to contact you with any questions.

5. Payment - Upon receipt of your package, we inspect each item to confirm that it is in acceptable condition and as described. After your order has been reviewed and accepted, we mail out a company check to you same day via USPS. Any deal over $1000 will receive a check from us via 2nd Day Air, while deals over $2000 will receive an overnight check via Next Day Air. Alternately, we can also credit your Paypal account or pay in cash. Please inquire about the various payment options.

6. Condition/Fraud - Each item should be free of any dings or dents, and the factory shrink-wrap must be intact (when applicable). On rare occasion, searched and/or rewrapped product has been sent to us, particularly newer boxes that have been tampered with. While these remain rare and isolated events, if anyone sends product with the intent to defraud us, we reserve the right to have the questionable product seized and file charges against the seller. We take fraud seriously, and any attempt to defraud us with bogus goods will be dealt with swiftly and firmly.